If your product is defective or damaged please reach out to customer support and we will send you a new product free of charge. Otherwise, we have a 30-day return policy. Please note that we do not provide prepaid return labels at this time. If you w

<span id="isPasted" style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If your product is defective or damaged please reach out to customer support and we will send you a new product free of charge.&#xA0;<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Otherwise, we have a 30-day return policy. Please note that we do not provide prepaid return labels at this time. If you would like to return your Black Wolf products within 30-days, please reach out to our customer service team at&#xA0;support@blackwolfnation.com

What is your return policy?

To request a refund or replacement due to a damaged or faulty item, please reach out to our customer support at support@blackwolfnation.com. Please note we have a 30-day return window. Be sure to mention the product in question and REFUND or REPLACE

To request a refund or replacement due to a damaged or faulty item, please reach out to our customer support at support@blackwolfnation.com. Please note we have a 30-day return window.Be sure to mention the product in question and REFUND or REPLACE in the subject line, as well as your original order number!

How can I request a refund or reshippment?

Didn't find what you're looking for? Reach out to our support team! We will typically get back to you within 24 hours. We are currently have issues with our support email please make sure you reach out to: blackwolf.cs.gorgias@gmail.com

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Black Wolf Nation

Returns

Can I use the body wash if I don't have acne?

What does your Body Wash smell like?

What's in the body wash?

Body Care

Which Black Wolf Pomade is best for my hair type?

Can I use the Black Wolf Shampoo daily?

What does your Shampoo and Conditioner smell like?

Hair Care

Is Black Wolf Black Owned?

Other

Can I change my address after my order has been submitted?

Where does Black Wolf ship?

When will my order ship?

Help! I'm having trouble tracking my order...

I live in Alaska/Hawaii/Puerto Rico, how long does shipping take?

Do you ship internationally?

I ordered Rush Shipping and my order didn't arrive in time

My package says delivered but it hasn’t arrived yet

Shipping

Can I use the Face Wash if I don't have acne?

How do I use the Peel-Off Mask?

All about our Face Wash

All about our Moisturizer

What makes Activated Charcoal so special?

Do you test on animals?

Skin Care

What is the warranty on my Sonic Scrubber?

I see that the Sonic Scrubber charger is exposed… is this an issue?

How often does my Sonic Scrubber head need to be replaced?

HELP! My Sonic Scrubber isn’t holding a charge… what should I do?

How long should the unit stay charged for?

Is the Sonic Scrubber clean?

Is the Sonic Scrubber waterproof?

How deep of an exfoliation can I expect with the Sonic Scrubber?

Do I need to register my Sonic Scrubber for warranty?

Sonic Scrubber Instruction Manual

Sonic Scrubber FAQ

How to manage my subscription

When will I be billed for my subscription?

Subscriptions

What is the warranty on my WUSH?

How long does it take to fully charge the WUSH?

HELP! My WUSH isn’t holding a charge… what should I do?

Will a WUSH device give me an ear infection?

Do I need to charge my WUSH before it's first use?

Does the WUSH really work?

Will the WUSH just push wax deeper in my ear?

Will the WUSH leave water in my ears?

Can the WUSH be used on pets and/or children?

Will the WUSH help with tinnitus?

What type of water do I need to use in my WUSH device?

What type of wall adapter do I need for my device?

Do I need to register my WUSH for warranty?

WUSH Instruction Manual

Wush FAQ